Refund policy

We want you to love your Traveldoze pillow. If it isn't right for you, here's how returns and refunds work.

30-day returns

You can return your order within 30 days of delivery for a refund or exchange, as long as:

the item is unused and shows no signs of damage, and
it's in its original packaging.

Items returned after 30 days, or that are used or damaged, can't be accepted.

How to start a return

Email seravoltd@outlook.com with your order number and the reason for your return. We'll reply with return instructions. Please don't send items back without contacting us first.

Return shipping

You pay the cost of shipping your return to us, unless the item arrived faulty or damaged. For returns over $75 we recommend a tracked shipping service, as we can't guarantee we'll receive untracked parcels.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method. Your bank may take a few business days to show it. If you haven't received it after that, email us and we'll look into it.

Add-ons

Shipping Protection and the 1-Year Warranty are refundable if you cancel before your order ships. Once an order has shipped, they're covered by their own terms: Shipping Protection reships lost, stolen or damaged orders, and the 1-Year Warranty replaces a pillow that leaks or breaks within a year of delivery.

Damaged or faulty items

If your order arrives damaged or faulty, email us within 48 hours of delivery with your order number and photos, and we'll make it right.

Gifts

If the item was marked as a gift and shipped directly to you, you'll receive store credit for the value of your return.

Your legal rights

This policy doesn't affect your statutory rights. If you're in the UK or EU, you also have the right to cancel your order within 14 days of delivery without giving a reason.