Shipping policy

Free worldwide shipping

Standard shipping is free on every Traveldoze order, to every country we ship to. US customers can also choose paid Express shipping at checkout.

Processing

Orders take 2–5 business days to process before they're handed to the carrier. This can take up to 10 business days around major holidays or when an item is in high demand. We don't ship on weekends or public holidays. Payments may be verified before shipping to prevent fraud; orders with incorrect billing details may be delayed or cancelled.

Once your order has started processing we can't change it, including the address. We only ship to the address entered at checkout.

Delivery times

Estimated delivery times after processing:

United States: 7–14 business days
Canada and Europe: 10–14 business days
Australia and New Zealand: 10–21 business days
Mexico, Central and South America: 15–30 business days
Rest of the world: 10–30 business days

These are estimates, not guarantees. Customs, holidays, weather and carrier delays can make deliveries take longer. If your order contains several items, they may arrive separately.

Tracking

Every order ships with tracking. You'll get an email with your tracking number when your order is dispatched. Tracking can take a few days to update. If there's still no update 5 business days after dispatch, email us.

Duties and taxes

International orders may be charged import duties, taxes or customs fees by the destination country. These are the recipient's responsibility and are outside our control. If a parcel is refused, any return shipping and import charges are the recipient's responsibility.

Lost, stolen or damaged parcels

If you added Shipping Protection to your order and your parcel is lost, stolen or arrives damaged, email us and we'll reship it free.

Without Shipping Protection, if tracking shows your parcel was delivered but you didn't receive it, please contact the carrier to file a claim. Email us and we'll help where we can. Damage must be reported within 48 hours of delivery.